Frequently Asked Questions

JustFans is a subscription-based platform that connects adult content creators with their fans. Creators can share exclusive content, message subscribers directly, and earn income from their work in a secure, verified environment.

Creating an account is free. Browsing creator profiles is also free. To access exclusive content, you subscribe to individual creators at their chosen monthly rate. Creators set their own subscription prices.

JustFans is strictly for adults aged 18 or older. All users — both creators and subscribers — must pass government-issued ID verification before accessing any features. We do not permit users from jurisdictions where adult content platforms are prohibited by law.

We partner with a licensed third-party age verification provider. You upload a photo of your government-issued ID and a selfie. The system verifies your identity and age in under 60 seconds. Your ID data is encrypted and never shared publicly or with other users.

Yes. We use end-to-end encryption for all messages and media. Payment data is handled by PCI-DSS compliant processors — we never store your full card number. Your real name and ID are never visible to other users. Read our full Privacy Policy.

You can block or report any user instantly with one click. Our Trust & Safety team reviews reports within 15 minutes, 24/7. Violators are banned permanently. We also offer a "restrict" mode that limits interactions without alerting the other user.

All content is automatically watermarked with the subscriber's unique ID. If content is leaked, we can trace it to the source account and terminate it immediately. We also partner with DMCA takedown services to remove leaked content from external sites.

Creators keep 80% of their subscription revenue. The remaining 20% covers payment processing, hosting, security, and platform operations. There are no hidden fees. Payouts are processed weekly to your linked bank account or e-wallet.

Prohibited content includes: depictions of minors, non-consensual content, bestiality, extreme violence, content involving bodily waste, and anything created through coercion or trafficking. See our Terms of Service for the full list.

No. You control your content. Some creators show their face; others do not. However, you must verify your identity with us privately for compliance purposes. Your verification photos are never published.

Yes, anytime. Deleting your account removes all your content, messages, and profile data from public view within 30 days. Some data may be retained longer if required by law (e.g., 2257 record-keeping requirements).

Go to your account settings and click "Manage Subscriptions." You can cancel any subscription with one click. You will continue to have access until the end of your current billing period. No refunds are issued for partial months unless the cancellation is due to a platform error.

Yes. Charges appear as "JF Digital LLC" or a similarly neutral descriptor. The words "JustFans" or "adult" will not appear on your bank or card statement.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), as well as select e-wallets and cryptocurrency options depending on your region. All transactions are processed through PCI-DSS Level 1 compliant gateways.

Yes. We maintain full 2257 compliance records for all content. Every creator is age-verified, and we keep signed model releases and ID copies on file. Our custodian of records information is available on our 2257 Compliance page.

Click the "Report" button on any content, profile, or message. You can also email safety@justfans.fan or call our Trust & Safety hotline at +1 (302) 555-0199. We respond to all reports within 15 minutes and cooperate fully with law enforcement.

Email us at support@justfans.fan for general inquiries, safety@justfans.fan for safety concerns, or legal@justfans.fan for legal matters. We aim to respond within 24 hours.